Effective Date: August 20, 2026
Last Updated: August 20, 2026
Infiniti TradeLog Pvt Ltd (“Infiniti Freight,” “we,” “us,” or “our”) operates the website infinitilog.com (the “Site”) and provides freight forwarding, logistics, and related supply-chain services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, request a quote, contact us, or otherwise use our Services.
By using our Site or Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the Site.
1. Information We Collect
We collect information that you provide directly to us, information collected automatically when you use our Site, and information we may receive from third parties in connection with providing our Services.
1.1 Information You Provide to Us
- Contact and Identification Details: Name, company name, job title, email address, phone number, and mailing/billing address — collected when you fill out our “Get a Quote,” “Request a Callback,” or “Contact Us” forms, or when you email or call us directly.
- Shipment and Business Information: Details related to your freight forwarding requirements, such as cargo type, origin and destination, shipment volume/weight, preferred mode of transport (air, sea, road), and delivery timelines.
- Tracking Information: Shipment or tracking reference numbers you submit through our “Track Shipment” feature.
- Communications: Any information you provide when corresponding with our team via email, phone, chat, or forms, including inquiries, feedback, or support requests.
1.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain information about your device and usage, including:
- IP address, browser type and version, device type, and operating system.
- Pages visited, time and date of visit, time spent on pages, and referring/exit pages.
- Cookies and similar tracking technologies (see Section 4 below).
1.3 Information from Third Parties
We may receive information about you from business partners, logistics and shipping partners, customs authorities, or publicly available sources, where necessary to provide our Services.
2. How We Use Your Information
We use the information we collect for purposes including:
- Responding to quote requests, callback requests, and general inquiries.
- Providing, operating, and maintaining our freight forwarding and logistics Services.
- Processing and tracking shipments on your behalf.
- Communicating with you about your account, shipments, or service updates.
- Improving our Site, Services, and customer experience.
- Sending you marketing communications, where you have consented to receive them (you may opt out at any time).
- Complying with legal, regulatory, customs, and tax obligations.
- Detecting, investigating, and preventing fraudulent transactions and other illegal activities.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers and Logistics Partners: With carriers, customs brokers, warehousing partners, and other third parties who help us fulfill freight forwarding and logistics services on your behalf.
- Professional Advisors: With legal, accounting, or other professional advisors, as needed.
- Regulatory and Government Authorities: With customs, port, tax, and other regulatory authorities, where required to facilitate shipments or comply with law.
- Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets, where your information may be transferred as part of that transaction.
- Legal Requirements: Where required to comply with a legal obligation, protect our rights, or respond to lawful requests from public authorities.
- With Your Consent: For any other purpose disclosed to you at the time we collect your information, or with your consent.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve our Site. These may include:
- Essential Cookies: Necessary for the Site to function properly.
- Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics or similar tools).
- Preference Cookies: Remember your settings and preferences.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our Services, comply with legal, tax, and customs obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on applicable regulatory requirements for freight, customs, and logistics documentation.
7. Your Rights and Choices
Subject to applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal and contractual retention requirements.
- Withdraw consent to marketing communications at any time.
- Object to or request restriction of certain processing of your information.
To exercise these rights, please contact us using the details in Section 11 below. We may need to verify your identity before fulfilling your request.
8. International Data Transfers
As a freight forwarding and logistics business, your information may be transferred to, stored, and processed in countries outside your country of residence — including at our offices in India and in connection with carriers, customs authorities, and partners involved in international shipments. We take reasonable steps to ensure your information is treated securely and in accordance with this Privacy Policy wherever it is processed.
9. Children’s Privacy
Our Site and Services are intended for business use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Infiniti TradeLog Pvt Ltd
Registered / Head Office (Navi Mumbai):
Suite S7-57, 2nd Floor, Haware Centurion Mall, Nerul East, Sector 19A, Nerul, Navi Mumbai, Maharashtra 400706
Kochi Office:
Suite C19, LR Towers, South Janatha Road, Palarivattom, Kochi, Ernakulam, Kerala 682025
Phone: +91 81568 23937 / +91 96198 93007
Email: rohit@infinitilog.com
Website: infinitilog.com